Information We Collect

We may collect personal information that you voluntarily submit through:

• Contact forms

• Appointment-request forms

• Newsletter sign-ups

• Direct emails, calls, or messages

This information may include:

• Name

• Email address

• Phone number

• Preferred appointment times

• General reasons for seeking services

• Any other information you choose to share

We strongly discourage entering detailed clinical or sensitive information through online forms.

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and referring websites

• Date/time stamps

• Cookies and analytics data (see Section 6)

This information is used to operate and improve our website, not to identify individual visitors.

How We Use Your Information

We may use collected information to:

• Respond to inquiries or appointment requests

• Provide requested information about our services

• Improve website functionality and user experience

• Maintain website security

• Comply with legal and ethical obligations

We do not sell or rent your personal information to third parties.

HIPAA & Mental Health Privacy

Walls Counseling is a HIPAA-covered entity when providing counseling services. Any information collected in connection with mental health treatment is governed by:

• The Health Insurance Portability and Accountability Act (HIPAA)

• The Colorado Behavioral Health Care Information Act (HB 19-1120)

• Relevant Colorado mental-health confidentiality laws (e.g., C.R.S. § 12-245-217)

Your treatment-related information is protected under our HIPAA Notice of Privacy Practices, provided separately at the start of services. Website submissions generally are not considered protected health information (PHI) until you formally become a client.

How We Share Information

We may share information only in the following circumstances:

We may use third-party vendors such as:

• Website hosting platforms

• Email service providers

• Analytics providers

• Form submission tools

These vendors may access information solely to perform services on our behalf and are required to maintain confidentiality.

We may disclose information if required to:

• Comply with federal, state, or local laws

• Respond to lawful requests (e.g., subpoenas)

• Protect rights, privacy, and safety

For clinical matters, disclosures are limited to those permitted under:

• HIPAA

• Colorado law (including duty-to-warn obligations under C.R.S. § 13-21-117)

• Ethical rules governing licensed clinicians

We do not share website visitor information for marketing or advertising purposes.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

Email and web forms may not be fully secure. Please avoid sharing sensitive clinical information online.

Cookies & Analytics

Our website may use cookies and similar technologies to:

• Measure website usage

• Improve functionality

• Enhance user experience

Third-party analytics tools (e.g., Google Analytics) may collect aggregated, non-identifying data about user behavior. You may control cookies through your browser settings.

Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. Visiting third-party websites is at your own risk.

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

Your Colorado Privacy Rights (CPA)

Under the Colorado Privacy Act (CPA), you may have rights regarding personal data collected through our website, including:

• Right to access

• Right to correction

• Right to deletion

• Right to data portability

• Right to opt out of targeted advertising or sale (we do not engage in either)

Requests may be submitted using the contact information below. We may need to verify your identity before responding.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Revisions will be posted on this page with an updated “Last Updated” date. Continued use of the website indicates acceptance of the revised Policy.

Contact Us

If you have questions or want to exercise your privacy rights, you may contact us at:

Walls Counseling
Email: admin@wallscounselingcolorado.com
Phone: (719) 362-0558
Website: https://www.wallscounselingcolorado.com
Mailing Address: 731 N Weber Street, Colorado Springs, CO 80903